Food Service Team Member
2 weeks ago
As a key member of the Dairy Queen team, you will be responsible for executing all kitchen operations with precision and attention to detail. Your primary goal will be to ensure that all prepared foods meet the highest standards of quality, safety, and health. This includes cooking, assembling, and wrapping food items, as well as stocking all necessary products and preparation materials in a clean and safe manner.
Essential Functions:
Communicate effectively with colleagues to ensure accurate order fulfillment and exceptional customer service.
Prepare food products quickly and accurately, adhering to restaurant, health, and safety standards and procedures.
Provide a positive and welcoming experience for customers, responding promptly to their needs and concerns.
Safely operate and maintain restaurant equipment, including grills, fryers, freezers, and other cooking equipment, while adhering to health and safety standards.
Work collaboratively with the team to maintain a consistent and high-quality experience for customers.
Clean and maintain the work area, including counters, tables, restrooms, and trash receptacles, as well as sweeping, mopping, and stocking necessary supplies.
Accountability:
Operate the grill area in accordance with established standards, policies, and procedures, ensuring quick, accurate, and safe food production.
Assist in the success of the restaurant by ensuring guest satisfaction through adherence to standards for quality, value, service, and cleanliness.
Maintain a positive working relationship with all restaurant employees and customers, fostering a cooperative and pleasant working climate.
Communicate significant issues, both positive and negative, with management staff.
Qualification Standards:
Possess excellent customer service skills, with good manners, proper personal hygiene, a positive attitude, and promptness.
Be able to perform under pressure in a high-volume restaurant, moving and responding quickly for long periods of time.
Travel quickly in the customer service area, interacting with up to 40 customers per hour of shift.
Work in and out of different temperature ranges, handling raw, frozen, and cooked food products, as well as products in and out of the temperature danger zone.
Stand for long periods of time, lift up to 50 pounds, and interact with the public and coworkers constantly during shifts.
Read order monitors, recall and communicate product information, and practice established food handling procedures and meet local health regulations.
Exhibit good manners, proper personal hygiene, a positive attitude, and promptness, performing other duties and responsibilities as requested by management staff or shift leaders.
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