Customer Service Representative
2 weeks ago
The Customer Service Representative plays a vital role in supporting the Inside Sales Staff and Branch Management Team. This position is responsible for providing essential elements of support, learning key areas of the business, and positioning oneself for future growth within the organization.
Key Responsibilities- Provide order entry and maintenance support, as well as reporting and backlog review.
- Administer spreadsheets and provide overall support for branch administrative needs.
- Offer backup support for the sales team on customer needs and help grow sales with certain accounts.
- Manage multiple daily tactical priorities at a quick pace and provide a high level of service to both internal and external customers.
- An associate degree or 1-2 years of progressively responsible experience in an office or related customer service environment.
- Excellent interpersonal and communication skills.
- Advanced knowledge of Excel, Outlook, and Word.
- Proficient knowledge of customer service and standard office practices and procedures.
- Excellent phone etiquette and strong organization skills.
This position is not substantially exposed to adverse environmental conditions and requires sedentary work with occasional lifting of up to 10 pounds.
Benefits- Comprehensive medical, dental, and vision benefits.
- PTO and holidays.
- Accident, life, disability, and critical illness insurance.
- 401k program with match.
- Wellness programs.
- Tuition reimbursement.
- Pet insurance.
- Employee discount program.
- Referral bonuses.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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