Senior Software Frontend Engineer, Customer Experience Specialist
2 weeks ago
At Roblox, we're building a platform that empowers our community to bring any experience to life. Our vision is to connect a billion people with optimism and civility, and we're looking for talented individuals to help us achieve this goal.
Job DescriptionWe're seeking a Senior Software Frontend Engineer to join our Customer Care team within the Trust & Safety organization. As a key member of our team, you will work closely with our Customer Support agents and the Roblox development community to solve complex problems and build innovative solutions.
Responsibilities- Design and develop customer-facing and internal web applications, including a cutting-edge LLM-backed Chatbot, to help resolve user issues.
- Collaborate with Engineering, Product, Data Scientists, Design, and Operations partners to drive the future of Customer Support.
- Take ownership of projects throughout their full lifecycle, ensuring timely delivery and high-quality results.
- Report to an Engineering Manager and contribute to the growth and development of the team.
- A Bachelor's degree (or equivalent professional experience) in Computer Science or a related engineering field, with at least 6 years of hands-on experience.
- Experience building web applications using modern frontend frameworks such as React or Vue.
- Proficiency in programming languages like JavaScript, TypeScript, or Python.
- A competitive industry-leading compensation package.
- Excellent medical, dental, and vision coverage.
- A rewarding 401(k) program.
- Flexible vacation policy.
- Roblox Admin badge for your avatar.
We're an equal employment opportunity employer and welcome applicants from diverse backgrounds. We provide reasonable accommodations for all candidates during the interview process.
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