Hospital Access Representative

1 month ago


Maywood, Illinois, United States Trinity Health Full time
Job Summary:

The Hospital Access Representative plays a vital role in the Revenue Service operations of Trinity Health. This position requires a registration specialist who can obtain complete and accurate patient demographic, insurance, and financial information. The representative must collect liabilities due from inpatients, outpatients, and emergency patients, either face-to-face or over the phone. This role demands technical accuracy, excellent communication skills, and the highest ethical standards. The representative must provide excellent customer service by creating a patient-friendly registration process and managing patient volume variations and difficult situations.

Key Responsibilities:

Obtain complete and accurate patient demographic, insurance, and financial information
Collect liabilities due from inpatients, outpatients, and emergency patients
Provide excellent customer service and create a patient-friendly registration process
Manage patient volume variations and difficult situations

Requirements:

High School Diploma or equivalent
1-2 years of previous job-related experience
Excellent communication and technical skills

Why Work for Trinity Health?

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. We integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer.

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