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Configuration Management Specialist

2 months ago

Huntsville, Alabama, United States SAIC Full time

About the Role

SAIC is seeking a detail-oriented Configuration Management Specialist with a focus on maintaining accurate and comprehensive records of our remote IT infrastructure sites to support our team in Huntsville, Alabama.

Key Responsibilities

  • Establish and maintain an up-to-date Configuration Management Database (CMDB) with detailed records of all remote IT infrastructure assets, including hardware configurations, software installations, and network settings.
  • Conduct regular audits to ensure that configuration records align with the actual infrastructure in place at remote sites.
  • Collaborate with IT support teams to understand and document the configuration requirements of remote site infrastructure.
  • Work closely with network and system administrators to verify that remote site configurations support the organization's goals for reliability and performance.
  • Oversee the version control and change management processes to ensure that all configuration changes at remote sites are accurately logged and communicated.
  • Develop and maintain clear and accurate documentation of configuration procedures and standards.
  • Provide reports and insights to IT management on the status, issues, and risks associated with remote site IT configurations.
  • Respond to inquiries and assist in troubleshooting configuration issues at remote sites.
  • Participate in planning and executing IT infrastructure projects, ensuring that changes are documented and reflected in the CMDB.
  • Assist in the development and enforcement of policies and procedures for effective configuration management across remote sites.
  • Coordinate with IT compliance and audit teams to ensure remote site infrastructure adheres to regulatory requirements and industry best practices.

Requirements

Required Education:

Bachelor's degree and two (2) years or more experience; Master's degree and zero (0) years related experience; four (4) years of experience considered in lieu of degree.

Qualifications

  • Experience in configuration management or a related IT role with a focus on remote infrastructure.
  • Proven experience managing CMDBs and documenting IT infrastructure configurations.
  • Familiarity with configuration management tools and software.
  • Strong analytical skills and attention to detail.
  • Excellent communication skills, with the ability to present complex information clearly and concisely to diverse audiences.
  • Proven ability to work independently and as part of a team in a remote working environment.
  • Experience with IT service management (ITSM) frameworks and best practices, such as ITIL.
  • Relevant certifications (such as ITIL, CMDB administration, or configuration management) are desirable.

Clearance

Candidate must be able to obtain and maintain a full Secret clearance; Minimum of an Interim Secret clearance required to start.