Patient Access Specialist

1 week ago


Clifton, New Jersey, United States SERV Behavioral Health System Full time

SERV Behavioral Health System is looking for a talented Patient Access Specialist to join our team. This role is perfect for someone who enjoys working in a dynamic environment and has excellent communication skills. The ideal candidate will provide exceptional customer service, manage multiple priorities, and maintain accurate records.

Job Description

This position reports to the Outpatient Office Manager within the Access to Care Department. The successful candidate will be responsible for answering phone calls, greeting clients, and coordinating appointments. They will also be responsible for verifying client insurance benefits and eligibility, providing necessary information regarding coverage, copays, and deductibles.

Key Responsibilities:
  • Answer phone calls promptly and courteously, addressing inquiries and directing calls to the appropriate staff members.
  • Welcome clients with a warm and friendly demeanor, ensuring they feel comfortable and valued upon arrival.
  • Coordinate and schedule appointments for clients with clinicians, ensuring efficient and accurate calendar management.
  • Maintain electronic and paper filing systems to ensure easy retrieval of information.

This is a full-time position that offers a competitive salary and benefits package. A valid driver's license and previous experience in an outpatient receptionist or administrative support role are preferred.

Estimated Salary: $55,000 - $70,000 per year

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