Senior Community Liaison

3 days ago


Carthage, North Carolina, United States Five Star Senior Living Full time
Role Overview

The Resident Services Associate - Receptionist plays a vital role in enhancing the overall experience of our senior residents. This individual will be responsible for providing exceptional concierge and reception services, ensuring a warm and welcoming environment for residents, guests, and visitors.

Key Responsibilities:
  • Deliver exceptional customer service, responding to resident needs and requests in a timely and professional manner.
  • Coordinate with local service providers to arrange services for residents, ensuring seamless execution of requests.
  • Maintain accurate and up-to-date records of resident and visitor information, ensuring confidentiality and security.
  • Provide information and recommendations about local attractions, services, and amenities, enhancing the resident experience.
  • Manage front desk operations, maintaining a clean, organized, and welcoming environment.
  • Support residents with minor administrative tasks, such as scheduling appointments and making copies.
  • Assist with the coordination and communication of resident activities and events.
  • Manage incoming and outgoing mail and packages, ensuring timely distribution to residents.
  • Maintain inventory of office and concierge supplies, placing orders as needed.
  • Assist with the preparation and distribution of resident newsletters and notices.
Requirements:
  • Must be at least 18 years of age.
  • Must pass State and Company criminal background/drug screens.
  • Demonstrates effective time management skills.
  • High school diploma or equivalent required.
  • Previous experience in a concierge, receptionist, or customer service role, preferably in a senior living or hospitality setting.
  • Strong interpersonal and communication skills, with a friendly and professional demeanor.
  • Excellent organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
  • Ability to work flexible hours, including evenings, weekends, and holidays as needed.


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