Customer Service Specialist

3 weeks ago


Denham Springs, Louisiana, United States Baton Rouge Telco FCU Full time
Job Overview

We are seeking a highly skilled Contact Center Representative to join our team at Baton Rouge Telco FCU.

The salary for this role is estimated to be around $17/hour + monthly incentives, offering a competitive compensation package.

Key Responsibilities
  • Provide exceptional customer service through all communication channels, resolving issues efficiently and effectively.
  • Maintain a thorough understanding of the credit union's products and services, including online banking, mobile banking, and bill pay services.
  • Identify opportunities to offer additional products and services to members, promoting deepened relationships and self-service options.
  • Adhere to First Contact Resolution standards, ensuring timely resolution of member inquiries.
  • Ensure accurate record-keeping and prepare required reports.
Requirements
  • Minimum one to three years of experience in a similar or related role.
  • Full-time hours: 7:45 am – 4:30 pm, Monday through Friday.


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