Project Specialist

4 weeks ago

Sioux Falls, South Dakota, United States SONIFI Solutions, Inc. Full time
Job Overview

SONIFI Solutions, the leader in technology solutions for the hospitality and healthcare industries, is seeking a Project Specialist to join our team. The successful candidate will be responsible for supporting the Third-Party Services team and customers throughout the full life cycle of various project types.

Key Responsibilities:

  • Coordinate activities related to the Third-Party business process.
  • Manage cases, formulate, verify, and create cases as needed, ensuring timely case closures and updates to Third-Party contacts.
  • Interact with third-party partners, attend regular meetings, and provide support as needed, following up on customer inquiries and issues in a timely manner.
  • Contribute to internal procedures for service partner/subcontractor contact information, required forms, processes, and policies.
  • Process FWOs for projects and service requests to ensure proper invoicing, as agreed by Third-Party partners and associated rate cards.
  • Assist Project Managers with Service & Project Requests to ensure accurate and timely responses.
  • Coordinate projects and special Third-Party needs.
  • Reporting, including Project Tracking, Support Case Metrics for projects/third-party service, and other data reporting.
  • Maintain accurate, detailed, well-organized, and documented files.
  • Oversee, research, and correct transaction errors, maintaining communications with the customer appropriately.
  • Maintain accurate, detailed, well-organized data within SONIFI internal systems.
  • Provide remote support and escalation for calls/e-mails from Third-Party partners.
  • Provide feedback to improve internal procedures for Third-Party information, contracts, required forms, processes, and policies.
  • Assist with user acceptance testing of internal applications, as necessary.
  • Promote and maintain positive working relationships while working to meet departmental and company goals.
  • Comply and adhere to departmental and company procedures and policies.

Requirements:

  • Associate degree and a minimum 3 years of related experience, preferably in a technical environment; or have the equivalent combination of education and/or work experience.
  • Ability to adapt to a technical environment.
  • Strong Microsoft Office (Word, Excel, PowerPoint, Outlook) skills.
  • Experienced providing outstanding customer service, delighting customers.
  • Excellent written and verbal communication skills.
  • Ability to adapt to changing priorities through the course of the day.
  • Excellent judgment and decision-making skills.
  • Detail-oriented and self-motivated.

SONIFI's team is changing people's lives through memorable guest experiences - all delivered through an integrated technology and service platform. We work with global brands like AT&T, LG, and Samsung and leverage technology from Google and Amazon. SONIFI's core solutions include interactive television, streaming, Internet access, Free-To-Guest, and healthcare integrations, along with unparalleled nationwide technical support and professional services.

The pay for the finalist selected for this role will be set based on a variety of factors, including but not limited to, location, experience, education, specialty, and training. This position is also eligible for PTO, holidays, health, dental, vision, retirement plans, pet insurance, on-demand pay, and a variety of other benefits.

If you require assistance in filling out our online application due to a disability, please contact Human Resources at 605-988-1000.

For more information about Equal Employment Opportunity, please visit: https://www.eeoc.gov/.

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