Project Specialist

17 hours ago

Sioux Falls, South Dakota, United States SONIFI Solutions, Inc. Full time
Job Overview

SONIFI Solutions, the leader in technology solutions for the hospitality and healthcare industries, is seeking a Project Specialist to join our team. The successful candidate will be responsible for supporting the Third-Party Services team and customers throughout the full life cycle of various project types.

Key Responsibilities:

  • Coordinate activities related to the Third-Party business process.
  • Manage cases, formulate, verify, and create cases as needed, ensuring timely case closures and updates to Third-Party contacts.
  • Interact with third-party partners, attend regular meetings, and provide support as needed, following up on customer inquiries and issues in a timely manner.
  • Contribute to internal procedures for service partner/subcontractor contact information, required forms, processes, and policies.
  • Process FWOs for projects and service requests to ensure proper invoicing, as agreed by Third-Party partners and associated rate cards.
  • Assist Project Managers with Service & Project Requests to ensure accurate and timely responses.
  • Coordinate projects and special Third-Party needs.
  • Reporting, including Project Tracking, Support Case Metrics for projects/third-party service, and other data reporting.
  • Maintain accurate, detailed, well-organized, and documented files.
  • Oversee, research, and correct transaction errors, maintaining communications with the customer appropriately.
  • Maintain accurate, detailed, well-organized data within SONIFI internal systems.
  • Provide remote support and escalation for calls/e-mails from Third-Party partners.
  • Provide feedback to improve internal procedures for Third-Party information, contracts, required forms, processes, and policies.
  • Assist with user acceptance testing of internal applications, as necessary.
  • Promote and maintain positive working relationships while working to meet departmental and company goals.
  • Comply and adhere to departmental and company procedures and policies.

Requirements:

  • Associate degree and a minimum 3 years of related experience, preferably in a technical environment; or have the equivalent combination of education and/or work experience.
  • Ability to adapt to a technical environment.
  • Strong Microsoft Office (Word, Excel, PowerPoint, Outlook) skills.
  • Experienced providing outstanding customer service, delighting customers.
  • Excellent written and verbal communication skills.
  • Ability to adapt to changing priorities through the course of the day.
  • Excellent judgment and decision-making skills.
  • Detail-oriented and self-motivated.

SONIFI's team is changing people's lives through memorable guest experiences - all delivered through an integrated technology and service platform. We work with global brands like AT&T, LG, and Samsung and leverage technology from Google and Amazon. SONIFI's core solutions include interactive television, streaming, Internet access, Free-To-Guest, and healthcare integrations, along with unparalleled nationwide technical support and professional services.

The pay for the finalist selected for this role will be set based on a variety of factors, including but not limited to, location, experience, education, specialty, and training. This position is also eligible for PTO, holidays, health, dental, vision, retirement plans, pet insurance, on-demand pay, and a variety of other benefits.

If you require assistance in filling out our online application due to a disability, please contact Human Resources at 605-988-1000.

For more information about Equal Employment Opportunity, please visit: https://www.eeoc.gov/.

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