Facilities Operations Specialist
6 days ago
Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Our company is dedicated to providing exceptional guest experiences while promoting a positive and caring work environment.
Job DescriptionWe are seeking a skilled Maintenance Engineer to maintain the establishment and hotel equipment. As a key member of our facilities team, you will be required to install new equipment, conduct routine maintenance, and troubleshoot equipment faults on site. Your duties may also include removing old equipment and training staff on equipment operating procedures.
Essential Duties and Responsibilities- Approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
- Patrol the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
- Maintain order in the hotel, dealing with the welfare of guests, and coordinate expedient response to emergency conditions such as fire, safety hazards, and threats to life and/or property in a calm, rational, and persuasive manner.
- Inspect equipment, troubleshoot malfunctions, and conduct routine maintenance.
- Servicing and replacing old or faulty equipment.
- Removing old equipment and installing new machines.
- Providing technical support and training on new equipment.
- Familiarize yourself with all applicable laws and codes to ensure proper compliance.
- Memoirize and monitor life safety systems including accurate layout of entire building, locations of standpipes, fire extinguishers, complete alarm reports, and check and report any pertinent information from each shift.
- Provide accurate information to inquirers for directions and hours of operations.
- Assist guests with door lock and in-room safe problems.
- Respond to guest complaints, conduct research to develop the most effective solutions.
- Project a professional manner with an emphasis on hospitality and guest service.
To be successful in this role, you should possess the following qualifications:
- A high school diploma or equivalent.
- Minimum 1 year of customer service experience required, hospitality industry preferred.
- Able to work independently and with minimum supervision.
- Excellent customer service skills.
- Able to read, write, and speak effectively in English in order to communicate with guests and team members.
- A strong attention to details.
- Able to multi-task.
- A team player.
Innisfree Hotels invests in its employees and provides opportunities for growth and development. If you thrive on challenge and value our culture, we encourage you to apply for this exciting opportunity.
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