Banking Operations Manager

1 week ago


Battle Creek, Michigan, United States PNC Financial Services Group Full time
Job Overview

At PNC Financial Services Group, we are committed to delivering exceptional customer experiences. As a Banking Operations Manager, you will play a crucial role in ensuring the smooth operation of our banking services. This includes coaching and mentoring our team members to provide top-notch customer service, supervising customer interactions, and educating customers on new technology.

Key Responsibilities:
  • Coach and mentor tellers to deliver exceptional customer service
  • Supervise customer interactions to identify opportunities for referral
  • Educate customers on new technology to enhance their banking experience

Requirements:

To be successful in this role, you must have a strong understanding of customer needs and be able to communicate effectively with them. You should also have excellent leadership skills to coach and mentor your team members. Additionally, you should be proficient in using various banking software systems and have a strong attention to detail to ensure accurate transactions.

Estimated Salary: $55,000 - $65,000 per year.

Location: Battle Creek, MI

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

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