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Customer Service Expert

1 week ago

Dallas, Texas, United States Chefs' Warehouse Full time

About The Chefs' Warehouse

The Chefs' Warehouse, Inc. is a leading broadline food service distributor that combines exceptional quality with brand building for over 35 years. We provide Protein, Specialty, Produce, and Broadline offerings to the most discerning chefs worldwide.

Our mission is to deliver the world's greatest ingredients to the world's best chefs. Our C.H.E.F.S. Values drive our success: Curious & Creative, Hungry For Food & Results, Entrepreneurial, Forward Thinking & Flexible, and Supportive (Of Peers & Chefs).

Job Summary:

As a Customer Service Representative at The Chefs' Warehouse, you will serve as the voice of the company, providing exceptional support to customers by addressing inquiries, resolving issues, and ensuring a seamless ordering experience. This role is vital in maintaining customer satisfaction and supporting sales functions through efficient order processing and problem resolution.

  • Answer incoming calls and emails to assist customers with placing orders, order modifications, and product inquiries.
  • Ensure 99% accuracy when entering and processing orders.
  • Provide post-sale support, including returns, exchanges, refunds, and tracking delivery status.
  • Proactively contact customers to remind them to place orders for the next day.
  • Manage duplicate order reports daily by verifying details and preventing order duplication.
  • Work collaboratively with Sales Representatives to address customer needs and special-order requests.

Requirements:

To succeed in this role, you will need:

  • A minimum of three (3) years of customer service or related experience.
  • A High School diploma or GED required.
  • Strong written and verbal communication skills.
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
  • Proficient in Customer Relationship Management (CRM) systems, Microsoft 365, and customer service platforms.
  • Strong analytical and critical thinking skills for diagnosing and resolving customer concerns.
  • Dependable and punctual with strong attention to detail.
  • Ability to manage stressful situations professionally.