Lead Server

We are seeking a highly skilled and experienced Lead Server to join our team at The Marcus Whitman Hotel in Walla Walla. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of service in our restaurant outlets.

• Contribute to managing day-to-day operations of the property restaurant outlets, in partnership with the Restaurant General Manager and Assistant Restaurant General Manager.
• Oversee host function for restaurant outlets including the Resy system, daily management of reservations and related scheduling.
• Open and/or close the restaurant outlets, performing and/or overseeing all related open or close tasks and responsibilities.
• Work with the Restaurant Managers to manage menus and guest check presenters.
• Contribute to setting and maintaining a guest service excellence for front of house staff.
• Promote development of passion and expertise for all things food, wine, and guest experience.
• Support delivery of proper service etiquette for the service team, working alongside to exhibit and actively coach team members to deliver an exceptional guest experience.
• Invest to enhance server culinary competence and table-side sales skills and confidence.
• Support coverage needs of the restaurant service while being responsibly frugal with labor during seasonal or weekday lulls.
• Manage assigned aspects of the floor, creating an efficient flow both front and back of house.
• Work in tandem with hotel management team to set and achieve financial targets.

• Prior restaurant experience.
• Willingness to work hours and day parts required to operate restaurant outlets.
• Ability to read, write and speak English fluently to analyze, interpret, and enforce regulations.
• Ability to effectively present information and respond to questions from senior management, clients, customers, and the public.
• Must be flexible and able to perform multiple tasks and work in a fast-paced, sometimes stressful environment.
• Capacity to create and contribute to a team environment within and across departments.
• Computer literacy in Microsoft Office products, POS, and reservation systems.
• Strong management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
• People management skills including coaching, motivating, and relationship-building.
• Working knowledge of dining and beverage service procedures.
• Working knowledge of applicable liquor laws and regulations.
• Necessary State Food Handler's License(s) and Liquor Serving Permit(s).

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. We are committed to creating a fun, dynamic and nurturing work environment for our team members.

We are an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.

We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and values.

Our values include Accountability, Creativity, Enthusiasm, Honesty, Inclusion, and Respect.