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Workstation Technician
2 months ago
**Job Summary**
Talent Software Services is seeking an experienced Hardware Installation Specialist to join our team. As a key member of our IT Infrastructure team, you will be responsible for ensuring the smooth installation and maintenance of our clients' hardware and software systems.
Key Responsibilities:
- Collaborate with our IT Support Services team to ensure hardware and software orders are received, configured, scheduled, and installed.
- Verify and document device specifications according to purchase order and client standards.
- Work independently to provide on-site installation, customer service, and technical installation and/or repairs support.
- Serve as a technical liaison in the field to collaborate with other support services, such as Help Desk and Applications.
- Assist with end-user training and explain technical concepts and procedures to a diverse customer base.
- Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
- Collaborate with other IT Infrastructure areas to manage parts inventory.
- Evaluate and process equipment according to IT Security policy and guidelines.
Requirements:
- High School Diploma and 2 years of professional customer service experience supporting PC, Macintosh, desktop computing hardware and peripheral equipment.
- Knowledge of Operating Systems and configuration, hardware configuration, and software installation.
