Customer Service Coordinator
3 days ago
Job Title: Customer Service Coordinator - Medical Office
We are looking for a highly skilled and experienced Customer Service Coordinator to join our team at Vassar Brothers Medical Center. As a key member of our front desk team, you will be responsible for providing exceptional customer service to patients, visitors, and staff while supporting the efficient operation of the front desk.
Salary: $19.67 per hour
This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment. You will be responsible for greeting patients and visitors, checking them in, and collecting payments. Additionally, you will need to answer telephones, handle inquiries, and route calls as needed.
Key Responsibilities:
- Provide professional customer service to patients, visitors, and staff
- Obtain and verify demographic and insurance information for check-in processes
- Maintain accurate records of patient information and billing
- Follow opening and closing procedures
- Adhere to policies for daily deposits and banking reconciliations
- Answer telephones, handle, and route or assist callers following DRA phone procedures
Requirements:
- High school diploma or equivalent
- Two (2+) or more years of medical office experience
- Prior experience with physician scheduling and familiar with insurance company guidelines
- PREFER: One year of college or specialized post-high school training in medical terminology and medical office procedures
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