Sales Floor Associate

3 days ago


Orange, California, United States Floor & Decor Holdings, Inc. Full time
The role of a Sales Floor Associate at Floor & Decor Holdings, Inc. is to provide an exceptional shopping experience for our customers by offering expert advice, demonstrating products, and maintaining a clean and organized store environment. As a key member of our sales team, you will be responsible for driving sales growth, improving customer satisfaction, and contributing to a positive and inclusive team culture.

We are seeking individuals who possess excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer service. If you are a team player with a keen eye for detail and a commitment to excellence, we encourage you to apply.

About the Job

This role involves working in a fast-paced environment, interacting with customers, and processing sales transactions accurately and efficiently. You will also be responsible for maintaining a clean and organized store environment, adhering to company policies and procedures, and contributing to a positive and inclusive team culture.

Responsibilities

* Greet every customer in a helpful and courteous manner
* Connect with customers, ask about their projects, recommend products, and excite customers about their purchase
* Provide above-and-beyond customer service and exceed customer expectations
* Demonstrate and understand compliance of the company's safety processes
* Act and work in a manner consistent with the company's core values
* Process customers at checkout using the point-of-sale system
* Process customer refunds and exchanges according to established guidelines
* Open and close registers
* Follow established cash, check, and credit card acceptance procedures
* Answer the telephone according to company guidelines
* Stock, tag, and display merchandise as required
* Be able to create price tags and merchandise signs

Requirements

* Must be 18 years or older
* Knowledge of basic math skills
* Customer service experience
* Potential travel to other stores for support

Working Conditions

* While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles
* The noise level in the work environment is typically quiet to moderate

Salary Range: $17.00 - $20.60 USD per hour, depending on location and experience.

Benefits

* Bonus opportunities at every level
* Career advancement opportunities
* Relocation opportunities across the country
* 401(k) with discretionary company match
* Employee Stock Purchase Plan
* Referral Bonus Program
* A personal holiday and Volunteer Time Off program
* Medical, dental, vision, life, and other insurance plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor Holdings, Inc. provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion, or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

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