Customer Service Specialist
5 days ago
We are seeking a dedicated and experienced Remote Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing exceptional customer service.
This role is a work from home opportunity that can be done remotely. As a key member of our team, you will be responsible for:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolving customer complaints and issues effectively and efficiently
- Providing product information and assistance to customers
- Processing orders, returns, and exchanges accurately
- Collecting overdue payments for the company and handling debt collection procedures
- Maintaining customer records and updating information as needed
- Collaborating with other team members to ensure customer satisfaction
To be successful in this role, you will need:
- A high school diploma or equivalent
- Proven customer service experience
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- The ability to work in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
$40,000 - $60,000 per year, depending on experience
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