Customer Service Specialist

5 days ago


Montgomery, Alabama, United States Jobs for Humanity Full time
Job Description

We are seeking a dedicated and experienced Remote Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing exceptional customer service.

This role is a work from home opportunity that can be done remotely. As a key member of our team, you will be responsible for:

  • Responding to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolving customer complaints and issues effectively and efficiently
  • Providing product information and assistance to customers
  • Processing orders, returns, and exchanges accurately
  • Collecting overdue payments for the company and handling debt collection procedures
  • Maintaining customer records and updating information as needed
  • Collaborating with other team members to ensure customer satisfaction
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Proven customer service experience
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • The ability to work in a fast-paced environment
  • Proficiency in Microsoft Office and CRM software
Estimated Salary

$40,000 - $60,000 per year, depending on experience



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