Housekeeping Associate

4 weeks ago


Tulsa, Oklahoma, United States Highgate Hotels Full time
Job Summary

The House Attendant is a key member of our housekeeping team, responsible for maintaining the cleanliness and organization of all assigned areas and equipment. This includes public areas, lobbies, event spaces, parking lots, and more. The ideal candidate will be able to work independently and as part of a team, with a strong attention to detail and a commitment to providing excellent customer service.

Key Responsibilities
  • Maintain floors daily according to hotel standards, ensuring a clean and safe environment for guests.
  • Conduct daily walks to ensure the interior and exterior of the hotel are organized and free of trash or debris.
  • Shampoo carpets in public areas according to hotel standards, and shampoo furniture as needed.
  • Handle guest requests in a friendly, efficient, and courteous manner, providing a positive experience for our guests.
  • Assist and support housekeeping with guestrooms as needed, ensuring a high level of cleanliness and attention to detail.
  • Set up banquet rooms according to event orders and break them down after the event, ensuring a seamless experience for our guests.
  • Have knowledge of and assist in all emergency procedures, prioritizing the safety and well-being of our guests and staff.
  • Maintain hotel equipment in proper working order, and store equipment and inventory in designated areas.
  • Complete special projects and additional tasks as assigned by management, demonstrating a willingness to adapt and learn.
  • Ensure overall guest satisfaction, providing a positive experience for our guests and contributing to the success of our hotel.
Requirements
  • High School diploma or equivalent, and/or experience in a hotel or related field.
  • Ability to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift, with regular breaks to rest and recharge.
  • Ability to work cohesively with co-workers as part of a team, demonstrating a positive and supportive attitude.
  • Must be self-motivated and organized, with a strong attention to detail and a commitment to quality.
  • Ability to take direction, and effectively communicate with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.

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