Program Administrator and Workday Super User for Learning, Talent

3 weeks ago

Newport Beach, California, United States PIMCO Full time
About PIMCO

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. Our investment approach is rooted in decades of experience navigating complex debt markets, allowing us to deliver strong risk-adjusted returns for our clients.

Our high-performance inclusive culture celebrates diverse thinking, and we invest in our people to imprint our CORE values of Collaboration, Openness, Responsibility, and Excellence. This has led to PIMCO being recognized as an innovator, industry thought leader, and trusted advisor to our clients.

Overview

Excellence is at the core of our culture at PIMCO. We are dedicated to the strategic development of talent, aligning our efforts with the broader business objectives to ensure a dynamic and influential presence in the global market.

We are seeking a highly motivated and detail-oriented Program Administrator and Workday Super User for Learning, Talent & Performance. This role will be pivotal in managing the annual talent cycle, enhancing processes related to goal setting, talent reviews, and year-end performance evaluations.

Key Responsibilities
  • Annual Talent Cycle Management
    • Configure and enhance processes for goal setting, Talent Reviews, and Year-end Performance.
    • Test, launch, and track business processes and milestones.
    • Support Workday demos for HR and business partners, ensuring clear communications.
    • Oversee annual Talent and Performance processes, including training, communications, tracking, reporting, and analytics.
  • Learning and Leadership Development Management
    • Configure, enhance, and test processes related to Learning & Leadership Development.
    • Build events, programs, and learning paths for TD initiatives; manage attendance and reporting.
    • Manage Learning Business Content Creator (LBCC) training, inquiries, and approvals.
  • User Experience Management
    • Explore new functionalities and identify enhancements based on feedback and need.
    • Measure impact and effectiveness using ROI metrics, KPIs, and data analytics.
    • Collaborate with Talent Development Managers and Workday HR team for process improvements and reporting.
    • Create clear WD instructional materials for HR and employees on talent-related processes.
    • Refine processes with a focus on Inclusion & Diversity.
  • Regular Talent Development Deliverables
    • Provide quarterly Allianz learning data reports.
    • Oversee AI administration, including managing Talent Development Knowledge Articles and supporting TD AI bots (e.g., Perry) by reviewing responses, ensuring quality, tagging queries, and tracking usage.
    • Manage Talent Development budget management, including contracting, invoicing, and tracking.
    • Maintain and update department content, including the intranet, learning management system, navigation guides, and other resources for user accessibility.
    • Update Talent Development process documentation in LUCID to ensure compliance for PWC annual audits.
  • Collaborative Talent Development Support
    • Partner with TD Associates to manage education reimbursement approvals.
    • Act as license holder and super user for content creation platforms (e.g., Articulate, Snagit, Murf); collaborate with TD Managers & Associates to create TD-led e-content.
    • Proactively respond to inquiries via the Talent Development Team's email, client inquiries (Qvidian), and SNOW escalations.
Requirements
  • Education and Experience: Bachelor's degree or equivalent 1-2 years of experience in human resources, learning, talent development, or related administrative role.
  • Technical Skills: Proficiency in Microsoft Office is required. Familiarity with learning management systems, particularly Workday Learning, is advantageous.
  • Soft Skills: Exceptional interpersonal and communication skills, with a client-support focus, and a proactive, solution-oriented mindset. Ability to manage inquiries and provide support in a clear and positive manner. Possess high emotional intelligence (EQ), demonstrating adaptability and creativity in problem solving. The ability to collaborate effectively, ensuring seamless teamwork.
  • Professional Attributes: Meticulous attention to detail and strong organizational skills, capable of managing multiple tasks and projects simultaneously in a fast-paced environment. Ability to work both independently and as part of a team, with a results-oriented approach.

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