Customer Experience Advocate

3 weeks ago


Dexter Livingston County MI, United States OPUS IVS INC Full time

Opus IVS INC is a fast-growing company dedicated to making the world safer by driving innovation in the automotive industry. As a Customer Support Representative, you will play a critical role in delivering exceptional customer experiences and supporting the growth of our business.

Key Responsibilities:

  • Manage customer interactions via phone, email, and chat.
  • Utilize CRM software to track customer interactions and resolve issues.
  • Collaborate with cross-functional teams to escalate complex issues and ensure timely resolutions.
  • Develop and maintain knowledge of company products and services to provide accurate information to customers.
  • Other duties as assigned.

Qualifications:

  • High School Diploma or equivalent, or three (3) years of successful experience in customer service.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks.
  • Strong attention to detail and ability to maintain accuracy in record-keeping.

Benefits:

  • Competitive salary: $55,000 - $75,000 per year.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • Paid time off and holidays.
  • Opportunities for career growth and development.


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