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Supervisor - Team Leader

2 months ago

West Branch, Michigan, United States Tim Hortons Full time
About the Role

We are seeking a highly motivated and experienced Supervisor to join our team at Tim Hortons. As a Supervisor, you will play a key role in leading our team to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Team Leadership: Lead and motivate a team of Team Members to achieve sales and customer service goals.
  • Operations Management: Manage the day-to-day operations of the restaurant, including inventory management, labor scheduling, and customer service.
  • Customer Service: Provide exceptional customer service to our guests, ensuring a positive and memorable experience.
  • Training and Development: Train and develop Team Members to improve their skills and knowledge, ensuring they are equipped to deliver exceptional customer service.
  • Problem-Solving: Resolve customer complaints and issues in a professional and timely manner.
Requirements
  • Education: Secondary (high) school graduation.
  • Experience: Minimum 1-year experience in the quick-service restaurant industry.
  • Computer Skills: Point of Sale System, Microsoft Office - Word, Excel, Outlook.
  • Leadership and Interpersonal Skills: Strong leadership and interpersonal skills, with the ability to motivate and develop a team.
  • Customer Service Mindset: A customer service mindset, with a focus on delivering exceptional customer experiences.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced Supervisor looking for a new challenge, we encourage you to apply.