Department Lead

2 days ago


Milwaukee, Wisconsin, United States Stein's Garden and Home Full time
Department Lead Job Description

Job Summary:

The Department Lead plays a crucial role in driving the company's Mission, Vision, and Values by providing leadership, enthusiasm, and integrity. This position assists the management team in executing the company's goals, ensuring team development, and delivering an exceptional customer experience.

Key Responsibilities:

  • Ensure each customer receives a friendly, helpful environment, greeting and engaging every customer, maintaining outstanding standards, and demonstrating solid product knowledge.
  • Train and coach associates in all aspects of the business to ensure they have the skills and product knowledge to provide a consistent, exceptional customer experience.
  • Adapt management style and approach to achieve desired results, fostering a respectful work environment for all associates.
  • Efficiently manage staff to maintain exceptional customer experience, ensuring a clean and safe work environment, and compliance with all policies and procedures.
  • Ensure appropriate merchandise stock levels, merchandise quality, and presentation, as well as accurate product inventory and timely receipt of goods.

Requirements:

  • Possess a passion for horticulture, yard/home décor, and seasonal merchandise.
  • Exceptional leadership qualities, remaining approachable, confident, and knowledgeable.
  • Exceptional communication and interpersonal skills.
  • Ability to train and develop sales associates.
  • Possess time-management skills and multi-tasking abilities.
  • Great organizational and problem-solving skills.
  • Possess the ability to adapt and change based upon specific situations.
  • Ability to interpret documents such as reports, training materials, operations manual, and other documents.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is frequently required to sit and stand; reach with hands and arms; walk and talk or hear. The associate is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The associate must frequently lift and/or move up to 3 pounds and occasionally lift and/or move up to 25 pounds.


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