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Data Entry Order Management Coordinator
2 months ago
Job Summary
The International Order Management and Data Entry Coordinator is a key role within the Signal Brands team, responsible for managing the entire international order process from order entry to shipping and invoicing. This position requires strong communication and organizational skills to ensure seamless order fulfillment and data processing.
Key Responsibilities:
- Manage the order fulfillment process for samples and seasonal orders, from order receipt to shipping and invoicing.
- Provide timely and accurate data entry and order processing into the ERP system.
- Responsible for updating or making changes to sales orders due to dropped or canceled styles, price changes, changes to the ship window, or short shipments from the factory.
- Responsible for packing list verification – ensuring the information on the packing list matches the information in our system.
- Process all international sample and production packing lists received from various factories.
- Support the International Customer Service and Logistics team during peak seasons.
Requirements:
- 1 to 3 years of customer service experience, within the fashion industry would be ideal, but not required.
- Excellent listening, verbal, and written communication skills.
- Customer-focused.
- Ability to interact with all levels within an organization.
- Well-organized with the ability to multi-task, manage and prioritize day-to-day responsibilities.
- Positive attitude and ability to work well within a team environment.
- Willingness to adapt to change and learn new processes and procedures.
- Ability to integrate information and recommend decisions in support of business goals.
- Proficient in the operation of a computer and data entry.
- Proficient in Microsoft Excel, Word, and other MS Office applications.
- Willingness to learn new applications.
