Home Care Agency Director
3 weeks ago
Home Care Agency Director
Requisition #:
Location: Chattanooga, TN 37421
Category: Clerical/Administrative Support
Service Line: Personal Care Services
Position Summary: This position oversees the daily operations and administrative functions of the home care agency, including recruitment, orientation, training, and retention of branch and office support staff. The Director also participates in business development efforts to expand the client base and promote revenue growth.
Key Responsibilities:
- Provide direction, leadership, and oversight to ensure the agency is operating in compliance with all company and contractual requirements.
- Develop and implement strategies for client census/revenue growth and business development.
- Develop and maintain relationships with state and county referral agencies to promote the agency's programs and services.
- Oversee the recruitment, orientation, training, and retention of branch and office support staff.
- Provide direction and guidance to branch and administrative employees to ensure workers' compensation and unemployment claims are reported and handled appropriately.
- Facilitate team meetings and ensure regular communication among team members.
- Meet and exceed monthly budgeted authorized hours for the agency.
- Evaluate skills of administrative staff annually and provide additional training and counseling as needed.
- Develop and maintain relationships with all referral sources and conduct community outreach and/or attend employee recruitment events.
- Troubleshoot and resolve customers' concerns and grievances.
- Process payroll and billing as needed.
- Maintain confidentiality and adhere to all regulations, policies, procedures, and standards.
Requirements & Competencies:
- Bachelor's Degree in Business, Social Services, Public Administration, or a related field of study.
- Demonstrated ability to drive census/revenue growth and sales/develop business.
- Proficient in Microsoft Office.
- P&L experience and ability to develop and manage an agency budget.
- Strong communication, teambuilding, and interpersonal skills.
- May require occasional travel between branches.
- Reliable transportation, valid driver's license, and valid car insurance.
Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Environment: Moderate noise level similar to a typical office environment with computers, printers, and work activities.
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