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Claims Operations Supervisor

2 months ago

Canton, United States Erie Insurance Full time
Division or Field Office:

Canton Branch Office
Department of Position: Claims Department
Work from:
Canton Branch Office
Salary Range:
$85,000 - $136,175.00 *

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you are part of a Fortune 500 company and a valued member of a diverse and inclusive team comprising over 6,000 employees and more than 13,000 independent agencies. Our workforce operates from the Home Office complex located in Erie, PA, and in our Field Offices across multiple states.

Benefits That Go Beyond The Basics

We strive to excel in service to our customers and employees. Erie Insurance offers an exceptional benefits package, including:
  • Comprehensive health, prescription, dental, and vision coverage for you and your dependents. Coverage begins on your first day of employment.
  • Minimal contributions to medical and prescription premiums. We currently cover up to 97% of employees' monthly premium costs.
  • Pension Plan. We are among the few Fortune 500 companies to offer a traditional pension plan, with full-time employees vested after five years of service.
  • 401(k) with up to 4% contribution match. This is in addition to the pension plan.
  • Paid Time Off. Includes vacation, personal days, sick leave, bereavement leave, and parental leave.
  • Career Development. Opportunities include a tuition reimbursement program for higher education and industry designations.
Additional benefits encompass company-paid basic life insurance; short- and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; wellness programs; paid volunteer hours for community service; and dollar-for-dollar matching of your charitable contributions each year.

Position Summary

The role involves supervising, training, and monitoring the activities of assigned claims adjusters and other claims personnel. The successful candidate will assist the Claims Manager or VP, Field Claims in overseeing and managing claims.
  • The candidate will lead the Material Damage team.
  • The successful candidate must reside within the Canton Branch territory.
Duties and Responsibilities
  • Oversees overall operations within designated authority. Conducts interviews, hires, trains, and directs personnel. Prepares and conducts performance evaluations, coordinates disciplinary actions, and oversees employee development as necessary.
  • Regularly reviews claims in accordance with company policy. When appropriate, sets up files for adjusters, ensuring coverage, adequate reserves, and acts as a resource for claims inquiries. Provides additional services as required and takes necessary actions.
  • Reviews claim correspondence and advises on further actions.
  • Resolves coverage or unusual questions within designated authority and conducts related research as necessary.
  • Maintains and applies a working knowledge of adjuster's files and statutory laws.
  • Participates with the Claims Manager in developing and evaluating claims procedures.
  • Handles claim complaints and inquiries.
  • Assists the Claims Manager and may act on their behalf as necessary.
  • Where applicable, receives and directs processing of legal documents served upon the company involving claims actions. Also directs activities of outside legal counsel as required.
Additional Responsibilities
  • Where applicable, assists in preparation for trial procedures and attends pre-trial functions and trials as necessary.
  • Where applicable, directs salvage disposal, reviews reports, payments, and buyers. Negotiates with salvage actions and salvage yards on behalf of the company.
The first five duties listed are essential functions of the job. Essential functions are those job duties that must be performed to accomplish the job.

This position description does not imply that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instructions and perform any other duties as required by their supervisor or as becomes evident.

Competencies

Collaborates (Leader)
Cultivates Innovation (Leader)
Customer Focus (Leader)
Decision Quality (Leader)
Develops Talent (Leader)
Drives Vision and Purpose (Leader)
Ensures Accountability (Leader)
Instills Trust (Leader)
Nimble Learning (Leader)
Persuades (Leader)
Plans and Aligns (Leader)
Values Diversity (Leader)
Self-Development (Leader)
Optimizes Work Processes (Leader)

Qualifications

Minimum Educational and Experience Requirements
  • High school diploma or GED required.
  • Bachelor's degree preferred.
  • Six years of discipline-specific claims adjusting experience, or equivalent estimating experience in a claims leadership role required.
Additional Experience
  • In-depth knowledge of estimating software preferred.
  • Where applicable, the position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for extended periods.
Designations and/or Licenses
  • Completion of Associate in Claims (AIC) designation preferred.
  • Obtain appropriate licenses as required by state within specified timeframes.
  • Valid driver's license where required.
Physical Requirements

Manual Keying/Data Entry/computer use; Often (20-50%)
Climbing/accessing heights; Rarely
Ability to move over 50 lbs using lifting aide equipment; Rarely
Lifting/Moving 0-20 lbs; Rarely
Lifting/Moving 20-50 lbs; Rarely
Pushing/Pulling/moving objects, equipment with wheels; Rarely
Driving; Occasional (