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Assistant Store Manager

2 months ago

Mount Pleasant, Michigan, United States Chico's FAS Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Store Manager to join our team at Chico's FAS. As a key member of our retail operations team, you will be responsible for supporting the Store Manager in promoting a customer-focused sales culture and driving business results.

Key Responsibilities
  • Performance Culture
    • Analyze sales reports and KPIs to determine business needs and execute in-store business and sales strategies in partnership with the Store Manager.
    • Establish and communicate clear expectations, holding the store team and yourself accountable for achieving brand, performance, and behavior standards.
    • Control payroll and supply budgets.
    • Perform and oversee basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review, and payroll accuracy documents.
    • Perform all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling.
  • Building High Performing Teams
    • Motivate and inspire the store team, developing a shared vision while modeling core values.
    • Promote an inclusive, collaborative approach to problem-solving.
    • Communicate with store teams and the Store Manager to effectively lead positive change.
    • Seek personal developmental opportunities and solicit feedback to build leadership skills.
  • Customer Experience
    • Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
    • Model sales expectations by utilizing various techniques and communicating product knowledge to customers.
    • Ensure prompt resolution of customer concerns.
    • Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns, and exchanges.
  • Talent
    • Assist in recruiting, hiring, and developing a high-performing team.
    • Support, implement, and provide follow-up for all training programs, seminars, etc.
    • Assess and coach store team members on performance.
    • Resolve human resources issues in a timely and effective manner in partnership with the Store Manager.
Requirements
  • High School diploma or equivalent.
  • 2+ years of retail management experience preferred.
  • Must be 18 years of age or older.
  • Excellent communication, verbal, and written skills.
  • Able to learn or adapt to technology provided by the company.
  • Proven excellent customer service skills with statistical track record in all areas of sales and leadership.
  • Strong organizational skills and ability to multi-task in a fast-paced environment.
  • Strong leadership qualities, training, and team-building skills.
  • Knowledge of administrative aspects of store operations.
  • Able to communicate with customers and staff.