Customer Service Representative
1 week ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Get N Go. As a key member of our team, you will be responsible for providing exceptional customer experiences to all customers using our facility.
Key Responsibilities
- Provide exceptional customer service to all customers, ensuring a clean, dry, shiny vehicle is delivered in a safe, fast, and friendly manner.
- Suggest and up-sell wash products and plans to customers, assisting with menu options and payment.
- Observe and maintain lane and tunnel flow, performing visual inspections of vehicle condition prior to entering the tunnel.
- Process point of sale transactions efficiently and with minimal error, correcting minor transaction errors and safeguarding cash.
- Maintain and clean all areas of the car wash, including outside equipment and supplies.
- Perform preventive maintenance on car wash equipment, notifying management of any malfunctions.
- Work safely, reporting unsafe conditions or maintenance issues to management.
Requirements
- High School Diploma or Equivalent preferred; previous customer service or sales experience required.
- Good communication and interpersonal skills, with a customer service-oriented approach.
- Good accuracy and attention to detail, with the ability to meet deadlines and work under pressure.
- Able to lift, carry, push/pull up to 50 pounds alone, with regular use of ladders.
- Physical stamina to work long hours and have physical mobility to bend, kneel, stoop, squat, reach, and stand/walk for long periods.
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