Senior Store Operations Manager
3 days ago
Welcome to Ross Stores, Inc., where our differences make us stronger. At Ross and dd's, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us.
Job OverviewThis role offers a unique opportunity to lead by example and contribute to our mission of providing a welcoming environment for all. As Senior Store Operations Manager, you will oversee store operations, ensuring seamless execution of business objectives while promoting a positive customer experience. This position requires strong leadership skills, strategic thinking, and excellent communication abilities to drive results and foster a high-performing team.
Key Responsibilities- Leadership and Management: Directly supervise non-exempt associates, focusing on talent development and succession planning to ensure continuity in store operations.
- Store Performance: Analyze sales data and optimize inventory management to meet or exceed targets. Implement process improvements to minimize waste and maximize efficiency.
- Customer Experience: Foster a welcoming environment by ensuring impeccable store conditions, merchandising, and associate engagement. Provide exceptional customer service through coaching and empowerment.
- Safety and Compliance: Maintain a safe working environment by enforcing company policies and procedures, adhering to regulatory requirements, and addressing potential hazards promptly.
- Minimum 2 years of retail management experience, preferably in a senior leadership role.
- Demonstrated ability to motivate and develop high-performing teams, leveraging strengths and addressing weaknesses.
- Strong analytical and problem-solving skills, with experience in data-driven decision-making.
- Excellent communication and interpersonal skills, with a focus on active listening and conflict resolution.
- Ability to work effectively in a fast-paced environment, prioritizing tasks, and meeting deadlines.
We offer a competitive salary range of $75,000 - $90,000 per year, commensurate with experience. In addition to a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off, this role also offers opportunities for professional growth and advancement within the company.
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