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Fiber Network Technician

1 month ago

Marion, Indiana, United States Mercury Broadband Full time
Job Title: Fiber Network Technician

Mercury Broadband is a leading provider of high-speed Internet and digital phone service. We are seeking a skilled Fiber Network Technician to join our Fiber Services Team.

Job Summary: The Fiber Network Technician will be responsible for installing and maintaining fiber plant equipment, assisting with new fiber plant construction, and operating underground drill rigs and vibratory plows. The successful candidate will be professional in attitude and appearance, engaged with team members, and thorough in their work.

Key Responsibilities:

  • Install fiber plant equipment at Mercury design premises
  • Assist with new fiber plant construction, vaults, pedestals, and conduit
  • Operate underground drill rigs and vibratory plows
  • Interact with customers, land owners, and inspectors, representing the company in a professional manner
  • Troubleshoot customer equipment at premises
  • Troubleshoot and resolve network outages
  • Responsible for assigned work orders, ensuring completion and closeout
  • Assist Fiber Team Leader and Fiber Foreman with running crews
  • Assist in training OSP Technician I and II
  • Manage vital business relationships and troubleshoot complex issues
  • Respond to and facilitate resolution of Network tickets
  • Assist with new site construction, planning, and ordering materials

Requirements:

  • Follow directions from Fiber Foreman and Fiber Team Lead
  • Comfortable working in the Right of Way, working with shovels
  • Primary operation of underground drill rigs and vibratory plows
  • Knowledge of Potholing utilities and Marking for utilities
  • Knowledge of Fiber drop crew to customer premises using vibratory plow
  • Follow safety guidelines and safe working practices
  • Basic mechanical skills
  • Knowledge of and ability to operate basic hand and power tools
  • Basic computer skills and proficiency with computers
  • Basic computer networking skills and knowledge
  • Use of PC-based applications to program and diagnose various communications equipment
  • Clean driving record and valid driver's license
  • Self-motivated
  • Customer service oriented and professional in appearance
  • Ability to communicate effectively, both orally and in writing
  • 2 to 4+ years as OSP Technician II or equivalent on-job experience

Company Provided Training:

  • Safety training
  • First Aid/CPR certified
  • OSHA Certifications
  • Installation and equipment training
  • Ethernet wiring
  • Networking Training and Concepts