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Patient Financial Associate

2 months ago

Tyler, Texas, United States Christus Health Full time

About the Role:

We are seeking a skilled professional to support account resolution and reconciliation for patient accounts at Christus Health. As a key member of the Revenue Cycle division, you will play a critical role in maintaining communication with internal and external stakeholders, ensuring compliance with regulations, and providing exceptional service in a team environment.

Key Responsibilities:

  • Meet performance expectations and key metrics to drive business growth
  • Effectively communicate with customers to resolve account questions and concerns
  • Maintain accurate and up-to-date patient and payor information
  • Stay informed on Revenue Cycle functions and best practices
  • Provide regular updates to Leadership on issues affecting productivity and efficiency
  • Complete documentation and support services for the department, ensuring seamless operations
  • Process payments accurately and timely, minimizing delays and errors
  • Resolve cash posting errors and perform reconciliations to ensure financial accuracy
  • Respond to customer inquiries in a timely and professional manner
  • Collect balance owing from third-party payers, ensuring timely payment
  • Assist with attorney requests for billing records, maintaining confidentiality and compliance

Requirements:

  • High School Diploma or equivalent experience
  • 1-3 years of experience in a related field, preferably in hospital A/R accounts
  • Knowledge of hospital accounting and revenue cycle processes
  • Post-secondary education or certification in a related field, preferred

Work Environment:

Christus Health is a dynamic and growing healthcare organization, committed to delivering exceptional patient care and service.