Restaurant Operations Manager

2 weeks ago


Edgewater, New Jersey, United States Dunkin' Full time
Job Summary:

We are seeking a highly motivated and experienced Assistant Restaurant Manager to join our Dunkin' team. As a key member of our leadership team, you will be responsible for supporting the Restaurant Manager in developing a team of dedicated employees who deliver exceptional guest experiences and drive profitable sales.

Key Responsibilities:

Assist in recruiting, hiring, onboarding, and developing employees to achieve guest service goals

Communicate job expectations to employees and hold them accountable for their behavior and performance

Create and maintain a guest-first culture in the restaurant, ensuring all shifts are appropriately staffed to achieve guest service goals

Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines

Ensure brand standards, recipes, and systems are executed, and help prepare and complete action plans to drive system improvements

Control costs to maximize profitability and execute all in-restaurant marketing promotions in a timely manner

Requirements:

Fluent in English

Restaurant, retail, or supervisory experience

Basic computer skills

At least 18 years of age (where applicable)

Basic writing skills

High School diploma or equivalent

Proficient in math and financial management

Competencies:

Great Focus: Understands and exceeds guest expectations, needs, and requirements

Passion for: Sets and maintains high standards for self and others, acts as a role model

Problem Solving and Decision Making: Identifies and resolves issues and problems

Interpersonal Relationships & Influence: Develops and maintains relationships with team members

Building Effective Teams: Identifies and communicates team goals, monitors progress, and measures results

Conflict Management: Seeks to understand conflict through active listening and resolves situations using facts involved

Developing Direct Reports and Others: Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills

What We Offer:

Competitive salary and benefits package

Opportunities for career growth and development

Collaborative and dynamic work environment

Recognition and rewards for outstanding performance

Professional development opportunities to enhance your skills and knowledge

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