Restaurant Operations Manager
2 weeks ago
We are seeking a highly motivated and experienced Assistant Restaurant Manager to join our Dunkin' team. As a key member of our leadership team, you will be responsible for supporting the Restaurant Manager in developing a team of dedicated employees who deliver exceptional guest experiences and drive profitable sales.
Key Responsibilities:
Assist in recruiting, hiring, onboarding, and developing employees to achieve guest service goals
Communicate job expectations to employees and hold them accountable for their behavior and performance
Create and maintain a guest-first culture in the restaurant, ensuring all shifts are appropriately staffed to achieve guest service goals
Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines
Ensure brand standards, recipes, and systems are executed, and help prepare and complete action plans to drive system improvements
Control costs to maximize profitability and execute all in-restaurant marketing promotions in a timely manner
Requirements:
Fluent in English
Restaurant, retail, or supervisory experience
Basic computer skills
At least 18 years of age (where applicable)
Basic writing skills
High School diploma or equivalent
Proficient in math and financial management
Competencies:
Great Focus: Understands and exceeds guest expectations, needs, and requirements
Passion for: Sets and maintains high standards for self and others, acts as a role model
Problem Solving and Decision Making: Identifies and resolves issues and problems
Interpersonal Relationships & Influence: Develops and maintains relationships with team members
Building Effective Teams: Identifies and communicates team goals, monitors progress, and measures results
Conflict Management: Seeks to understand conflict through active listening and resolves situations using facts involved
Developing Direct Reports and Others: Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills
What We Offer:
Competitive salary and benefits package
Opportunities for career growth and development
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance
Professional development opportunities to enhance your skills and knowledge
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