Lobby Experience Associate

1 week ago


New York, New York, United States Compass Group, North America Full time
Job Summary:

The Lobby Guest Services Agent is responsible for creating a warm and welcoming atmosphere for all clients, executives, and staff members at all times. Located in the Lobby, the GSA will be the first point of contact for visitors, making them feel comfortable, directing them to appointments and meetings, and assisting them during their stay.

Key Responsibilities:
  1. Properly greet and handle visitors with a smile and maintain eye contact throughout the interaction, following established procedures for both expected and unexpected arrivals, coordinating with in-house security as needed.
  2. Address guests and clients by name whenever possible, answering telephones in a friendly and professional manner, taking messages with accuracy, transferring phone calls, and handling or referring questions and requests.
  3. Implement established security policies and procedures for arriving and departing visitors, contractors, delivery persons, etc.
  4. Manage all activity in the internal visitor processing system, registering guest activity and liaising with other centers on visitor processing.
  5. Act as a Hospitality Services resource to guests, visitors, and employees, providing way-finding and amenities within the building, commuting, transportation, community retail, neighborhood amenities, and organizational information.
  6. Handle car service requests for visitors and staff members, standing during peak business hours and when greeting guests.
  7. Communicate requests to the appropriate internal support departments, such as building maintenance, information technology, audiovisual technology, and mail room.
  8. Have a thorough understanding of emergency procedures and be prepared to carry out designated tasks in the event of a fire or other emergency.
  9. Adhere to uniform and grooming policies, maintaining the attractive, neat appearance of the Reception area.


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