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Healthcare Advocate Manager

2 weeks ago

Florence, South Carolina, United States HopeHealth, Inc. Full time
About the Position

We are seeking a highly skilled Care Navigator to join our team at HopeHealth, Inc. The successful candidate will have a strong background in human services, public health, social work, or a related field, and experience in a healthcare, mental health, and/or substance abuse treatment setting.

Responsibilities

The Care Navigator will be responsible for providing direct and indirect services and support to patients who need advocacy, guidance, education, and linkage-to-care in order to achieve optimal clinical and quality of life outcomes. This includes:

  • Accountability for a designated patient caseload that is considered more complex and resources-intensive
  • Overseeing this evolving caseload with the intention of engaging with the patient to motivate, educate, link to care, and improve health outcomes
  • Utilizing motivational interviewing to engage patients in care
  • Creating and utilizing a patient-centered goals
  • Promoting collaboration and information sharing between service areas, providers, and key staff members
  • Facilitating appropriate utilization of medical resources through education, linkage to resources and care, and addressing social determinants of health needs
  • Establishing and maintaining relationships with community partners and points of referral
Requirements
  • Bachelor's degree in human services, public health, social work, or a related field preferred
  • Experience in a healthcare, mental health, and/or substance abuse treatment setting, along with working knowledge of care coordination/case management principles and techniques, preferred
  • Excellent communication skills
  • Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently without direct supervision