Digital Innovation Specialist

1 week ago


Denver, Colorado, United States Lumen Full time

The Role

We're seeking a skilled Technology Sales Professional to join our Solutions Engineering team at Lumen. As a Solutions Engineer Associate, you will assist companies in capitalizing on emerging applications and igniting business growth by connecting people, data, and apps - quickly, securely, and effortlessly.

About the SE Academy Experience:

  • Initial 10-week immersive training, coaching, and development (fully virtual training)
  • 2-year development program with mentorship
  • Learn technical and sales fundamentals for success from proven sales leaders
  • Understand Lumen's platform and product portfolio to increase overall knowledge for go-to-market strategies
  • Network with Sales Academy and SE class peers, sales leaders, and business executives from all over the organization

Responsibilities

  • Work within a collaborative team environment to develop and document customer requirements, solution designs, service configurations, and project scopes of work
  • Support and assist field Solutions Engineering teams to identify and develop additional revenue opportunities
  • Provide general discovery, support, and education to customers and internal Lumen personnel on questions or issues arising from service
  • Research, define, and document service change requests where needed in support of service modification
  • Work with customer and company personnel to help identify and define technical problems, determine and design the solution, and assist customer in implementing the fix
  • Uncover and define customer solution and business development strategies, including the recommendation and communication of technology roadmaps to business customers
  • Present Lumen capabilities, solution concepts, and technology roadmaps to both internal and external audiences in both formal and informal business settings
  • Participate in marketing and networking events and activities with customer technical and business contacts
  • Provide continuous feedback and recommendations to Solutions Engineering leadership on where processes, services, tools, and capabilities can be improved or evolved to ensure ongoing improvement in efficiency and service innovation

Requirements

  • Bachelor's Degree required
  • Entry-level opportunity ideal for new or recent graduates with less than 2 years of experience
  • Basic understanding of communications, cloud, application, and information technologies and design
  • Strong communication skills with ability to convey business and technology concepts to a wide range of audiences and skillsets
  • Comfortable speaking or presenting in an engaging manner to groups of professionals
  • Conveys a sense of urgency, responsiveness, and drives issues to completion
  • Ability to show adaptability and resilience
  • Self-motivated, ambitious, and passionate individual, who can define impact by examples of customer service, projects, or work experience
  • Passion for customer service and desire to understand and introduce new technology to customer base


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