Room Service Attendant

5 days ago


Miami, United States Crew Life at Sea Full time
Room Service Attendant

We are seeking a highly skilled and customer-focused Room Service Attendant to join our team at Crew Life at Sea. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met with a smile.

Key Responsibilities:
  • Deliver Exceptional Service: Provide prompt and friendly room service to guests, taking and delivering orders with precision and care.
  • Ensure Order Accuracy: Double-check orders for accuracy and timeliness, adhering to our company's high standards.
  • Maintain a Clean Environment: Keep the room service area, pantry, and storage spaces clean and organized, ensuring a safe and healthy environment for our guests.
  • Stock and Maintain Menu Items: Monitor and maintain stock levels of menu items, ensuring availability and quality for our guests.
  • Address Guest Questions and Issues: Respond professionally to guest inquiries and concerns, escalating issues to management when necessary.
  • Collaborate with the Kitchen Team: Work closely with our kitchen team to meet our culinary standards and ensure seamless service delivery.
  • Support Additional Tasks: Assist with in-room dining events and other tasks as assigned, demonstrating flexibility and a positive attitude.
Requirements:
  • Education: High school diploma or equivalent qualification.
  • Experience: Previous experience in a similar position, preferably in a hotel or cruise ship environment.
  • Customer Service Skills: Exceptional customer service aptitude and positive demeanor.
  • Communication Skills: Effective communication and people skills.
  • Flexibility: Ability to thrive in a dynamic setting and manage various tasks simultaneously.
  • Food and Beverage Knowledge: Familiarity with food and beverage service protocols.
  • Food Safety and Hygiene: Basic knowledge of food safety and hygiene standards.
  • Availability: Flexibility to work varied shifts, including weekends and holidays.
  • Pre-Employment Screening: Successful completion of a pre-employment screening and drug examination.
  • Travel Requirements: Capability to obtain a valid passport for international travel.

Location: Miami, FL, United States



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