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Service Leadperson Shop: Equipment Operations Manager

2 months ago


Riverview Florida, United States Ring Power Corporation Full time
Job Summary

Ring Power Corporation, a leading Caterpillar dealer in the Southeastern United States, is seeking a highly skilled and experienced Service Leadperson Shop to oversee the efficient operation of our service shop.

Main Responsibilities
  • Ensure all assigned work is conducted in a safe and efficient manner, adhering to safety, environmental, and contamination control policies and procedures.
  • Supervise and assign tasks to technicians, ensuring they are aware of safety requirements and job assignments prior to shift start.
  • Review service reports for accuracy and completeness, and establish procedures for troubleshooting and diagnosing.
  • Effectively coordinate service work flow and job assignments to shop technicians, maintaining a high level of quality for all repairs on machines and components.
  • Communicate effectively with all technicians and stakeholders, and schedule bi-monthly toolbox safety meetings on relevant topics.
Key Competencies
  • Safety: Demonstrated commitment to safety and well-being of self and others.
  • Job Specific Skills: Demonstrated mastery of knowledge and skills associated with the job, as identified in the Learning Management System (LMS).
  • Coaching and Mentoring: Inspires and empowers team members to excel, providing timely and productive feedback and guidance.
  • Communication: Effective communication skills, using active listening and clear and concise language.
  • Customer Oriented: Demonstrated concern for satisfying external and internal customers, responsive and effective in addressing customer concerns or problems.
  • Results Oriented: Strong sense of urgency and commitment to achieve desired results, focused and driven to achieve tasks on time.
  • Resource Management: Effective management of resources, including people, projects, equipment, and supplies.
  • Adaptability: Adaptable to changing business needs, conditions, and work responsibilities.
  • Credibility: Demonstrated responsibility, reliability, and trustworthiness, maintaining commitments and respecting confidentiality.
Requirements
  • Formal Education: High School diploma or GED.
  • Experience: 3-4 years.
  • Required Skills:
    • Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
    • Completed all required training curriculum to be designated a Service Leadperson.
    • Moderate level capability in the use of a computer, Microsoft Office products, and relevant Dealer software programs.
  • Desirable Skills:
    • Proficient in the use of a computer, Microsoft Office products, and relevant Dealer software programs.
Working Environment
  • Regular exposure to stress, workload fluctuations, and work schedule changes.
  • Occasional exposure to extreme cold, heat, noise, vibration, hazards, atmospheric conditions, oils, and air particulates/contaminants.