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Service Leadperson Shop: Equipment Operations Manager
2 months ago
Ring Power Corporation, a leading Caterpillar dealer in the Southeastern United States, is seeking a highly skilled and experienced Service Leadperson Shop to oversee the efficient operation of our service shop.
Main Responsibilities- Ensure all assigned work is conducted in a safe and efficient manner, adhering to safety, environmental, and contamination control policies and procedures.
- Supervise and assign tasks to technicians, ensuring they are aware of safety requirements and job assignments prior to shift start.
- Review service reports for accuracy and completeness, and establish procedures for troubleshooting and diagnosing.
- Effectively coordinate service work flow and job assignments to shop technicians, maintaining a high level of quality for all repairs on machines and components.
- Communicate effectively with all technicians and stakeholders, and schedule bi-monthly toolbox safety meetings on relevant topics.
- Safety: Demonstrated commitment to safety and well-being of self and others.
- Job Specific Skills: Demonstrated mastery of knowledge and skills associated with the job, as identified in the Learning Management System (LMS).
- Coaching and Mentoring: Inspires and empowers team members to excel, providing timely and productive feedback and guidance.
- Communication: Effective communication skills, using active listening and clear and concise language.
- Customer Oriented: Demonstrated concern for satisfying external and internal customers, responsive and effective in addressing customer concerns or problems.
- Results Oriented: Strong sense of urgency and commitment to achieve desired results, focused and driven to achieve tasks on time.
- Resource Management: Effective management of resources, including people, projects, equipment, and supplies.
- Adaptability: Adaptable to changing business needs, conditions, and work responsibilities.
- Credibility: Demonstrated responsibility, reliability, and trustworthiness, maintaining commitments and respecting confidentiality.
- Formal Education: High School diploma or GED.
- Experience: 3-4 years.
- Required Skills:
- Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
- Completed all required training curriculum to be designated a Service Leadperson.
- Moderate level capability in the use of a computer, Microsoft Office products, and relevant Dealer software programs.
- Desirable Skills:
- Proficient in the use of a computer, Microsoft Office products, and relevant Dealer software programs.
- Regular exposure to stress, workload fluctuations, and work schedule changes.
- Occasional exposure to extreme cold, heat, noise, vibration, hazards, atmospheric conditions, oils, and air particulates/contaminants.