Program Delivery Expert for Autonomous Technology
4 weeks ago
The Customer Program Manager is a critical role responsible for ensuring seamless program delivery and serving as the primary point of contact for assigned accounts. This involves building strong relationships with customers, identifying areas of opportunity, and highlighting best practices to drive business growth.
Key Responsibilities:
* Collaborate with sales and technical leads to develop strategic and tactical plans for key accounts
* Work closely with assigned customers to distill requirements, requests, and issues into actionable tasks for the cross-functional teams
* Own weekly customer meetings, notes, presentations, and follow-up on key programs
* Communicate effectively with internal and external senior managers to understand customer needs and share learnings
* Provide guidance on responses, deliverables, and proposals based on strong working relationships with assigned accounts
* Track the status of customer deliverables and take ownership of meeting and exceeding expectations
* Develop and assemble customer-facing technical/engineering content, including presentations, RFI/RFQ responses, and other customer-requested data or analysis
What We're Looking For:
* Working knowledge of automotive and industrial product development cycles, supply chain interdependencies, and commercial terms impacting revenue recognition
* Ability to work effectively across multiple departments in a deadline-driven environment
* Understanding of how to prioritize, escalate, and gain buy-in from key stakeholders to drive customer issues to effective resolutions
* Experience successfully managing rigorous customers in automotive and industrial markets in competitive, dynamic, and fast-growing automation
* Outstanding interpersonal skills, with the ability to influence customers at multiple levels and collaborate with diverse and remote teams and resources
* Analytical and process-oriented mindset
* 3-5 years of experience in business development/sales, automotive program management, account management, or customer success
* Willingness to travel to support customers on-site
What You'll Get:
* Competitive compensation and meaningful stock grants
* Exceptional benefits: Medical, Dental, Vision, and more
* Unlimited PTO: We care about results, not punching timecards
Estimated Salary: $132,400 - $179,200 per year
Note: Salary ranges are determined by role, level, and location. Within the range, the successful candidate's starting base pay will be determined based on factors including job-related skills, experience, certifications, qualifications, relevant education or training, and market conditions. These ranges are subject to change in the future.
As a valued member of our team, you'll have access to comprehensive medical, dental, and vision coverage, pre-tax commuter and healthcare/dependent care accounts, a 401k plan, life and disability benefits, flexible time off, paid parental leave, and 11 paid holidays annually.
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