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Retail Sales Associate
2 months ago
Job Summary:
The Merchandise & Replenishment Team Member plays a vital role in delivering a premium customer experience by inspiring creativity within our customers and making JOANN their happy place. As a key member of our team, you will drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.
Key Responsibilities:
- Customer Service: Greet every customer with a smile and use the F.A.S.T. service model to meet their needs. Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
- Merchandise Management: Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail. Unload freight from the truck and sort it according to company procedures.
- Inventory Management: Maintain high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.
- Sales and Marketing: Proactively drive sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand.
- Team Collaboration: Assist other Team Members with tasks to ensure that the team exceeds expectations set by Store Management. Work with Store Management and other Team Members on projects in a friendly and professional manner.
Requirements:
- Education: High School Diploma, GED, or equivalent.
- Experience: 1+ years experience in a customer-centric environment preferred.
- Physical Requirements: Stand during an entire shift (other than normal break time). Continuously walk around all areas of the store throughout shift. Read written instructions, reports, and other information on paper and computer screens.
Working Conditions:
This position requires open availability, including days, evenings, weekends, and holidays. Relocation may be required for career progression.
