Incoming Calls Resolution Expert

3 days ago


Santa Ana, California, United States RAM Solutions Inc Full time
Job Description: We are seeking a highly motivated and detail-oriented Bilingual Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer support by answering or making calls to assist customers with their needs and queries.

This is an exciting opportunity to work in a call center environment and make a real difference in the lives of our customers. In this role, you will handle complex situations or escalation calls, offer solutions, and ensure that customers feel valued and supported through active listening. You will also engage with irate customers to diffuse tense situations and strive to exceed KPIs to delight customers.

Requirements: To succeed in this role, you should have at least 6 months of experience in a call center or contact center environment, strong English level (B2 minimum), and a High School Diploma or GED Equivalent. Additionally, you should be able to work effectively in a team environment, prioritize tasks efficiently, and maintain accurate records.

Salary and Benefits: We offer a competitive salary of ?672,000 plus bonuses, as well as opportunities for growth and development within the company.

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