Cicis Pizza Shift Leader
3 days ago
Cicis Pizza is seeking a skilled Shift Leader to join our team. As a Shift Leader, you will be responsible for directing the shift operations of a restaurant, ensuring compliance with company standards in all areas of operation.
Key Responsibilities:- Operations Excellence: Demonstrate exemplary operations skills in all aspects of the restaurant, including product preparation and delivery, ensuring each product meets Cicis standards and reflects the guest's order.
- Guest Focus: Professionally and promptly respond to all guest concerns or issues, soliciting guest feedback, sharing feedback with the team, and using feedback to improve operations and build brand loyalty.
- Team Leadership: Supervise a restaurant team, maintain adequate shift staffing levels according to projected sales, properly train team members to exceed guest expectations, ensure compliance with uniform and appearance standards, and coach for improved performance.
- Sales and Profit Goals: Contribute to sales goals by providing prompt and friendly guest service, building sales through team member product training and sales execution, and contribute to overall profit goals by effectively utilizing the POS and other systems.
- Must be 18 years of age or older
- Must have reliable transportation
- Must be able to work long hours, scheduled or unscheduled, including nights, weekends, and as emergencies arise
- Ability to successfully perform the job duties of all positions in the restaurant
- Ability to lead a team during a shift with no supervision
- Bilingual in certain markets
- Work with phones and computers
- Non-exempt, hourly position
Employment is contingent upon satisfactory results of a background check.
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