Senior Care Coordinator
5 days ago
Job Summary:
We are seeking a highly skilled and compassionate Senior Care Coordinator to join our team at Senior Helpers. As a key member of our staff, you will be responsible for delivering exceptional senior care services to our clients and their families.
Key Responsibilities:
- Handle and follow up on inquiries regarding our services
- Onboard new clients and enhance processes
- Maintain client records, ensuring their completeness, and perform regular audits
- Complete periodic re-assessments for basic-care clients and alert nurses if a client has transitioned to comprehensive care
- Stay in touch with clients and their families on a regular basis and inform the rest of the Senior Helpers staff of any noteworthy changes
- Proactively prevent and resolve problems and issues reported
- Oversee scheduling to ensure client needs are being met
- Communicate effectively with caregivers to prepare them for shifts and address client/caregiver concerns
- Cross-train to assist with other office functions as needed
Requirements:
- Have a passion for delivering the highest quality of senior care
- Excellent verbal communication and follow-up skills and the ability to quickly build rapport with clients and client families
- Bring a positive attitude to all situations
- Have experience in healthcare, ideally home care
- Work harmoniously with other members of the Senior Helpers team to grow our business
- Be willing to drive as needed (mileage will be compensated)
- Be proficient in Microsoft Office products (Word, Excel, Teams, Outlook) and be able to learn new software systems (such as our WellSky platform)
What We Offer:
- A full-time position with opportunities for growth
- An equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
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