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Patient Financial Advocate

2 months ago

Greenville, Michigan, United States First Source LLC Full time
Job Title: Patient Financial Advocate

About the Role:

We are seeking a highly motivated and detail-oriented Patient Financial Advocate to join our team at Firstsource Solutions USA, LLC. As a Patient Financial Advocate, you will play a critical role in helping patients navigate the complex healthcare system and access the financial assistance they need.

Key Responsibilities:

  • Screen patients on-site at hospitals for eligibility assistance programs, either bedside or in the ER.
  • Provide information and reports to client contacts, keeping them current on our progress.
  • Review hospital census or utilize established referral methods to identify self-pay patients consistently throughout the day.
  • Screen patients for State, County, and/or Federal eligibility assistance programs.
  • Initiate the application process bedside when possible.
  • Identify specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
  • Introduce patients to Firstsource services and inform them that we will be contacting them on a regular basis about their progress.
  • Provide transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
  • Record all patient information on the designated in-house screening sheet.
  • Document the results of the screening in the onsite tracking tool and hospital computer system.

Requirements:

  • High School Diploma or equivalent required.
  • 1-3 years' experience in medical coding, medical billing, eligibility (hospital or government), or other pertinent medical experience is preferred.
  • Previous customer service experience preferred.
  • Must have basic computer skills.

Working Conditions:

  • Must be able to walk, sit, and stand for extended periods of time.
  • Dress code and other policies may be different at each healthcare facility.
  • Working on holidays or odd hours may be required at times.

Benefits:

  • Medical, Vision, Dental, 401K, Paid Time Off.

Equal Opportunity Employer:

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.