Spear Education Support Professional
3 weeks ago
Spear Education is a leading provider of continuing education and support to dentists and their teams, helping them pursue great dentistry. We are seeking a highly skilled Customer Support Specialist to join our team.
The ideal candidate will have 5+ years of customer service experience, excellent technical proficiency, and strong verbal and written skills. They will be responsible for promptly and professionally responding to customers' questions/issues while maintaining high customer satisfaction and retention rates.
Key Responsibilities:
- Handle questions, comments, and complaints regarding Spear products and services in a timely and accurate way.
- Ensure timely and accurate resolution process and display customer-centric focus.
- Escalate when needed to the appropriate person or department.
Requirements:
- 5+ years of customer service experience delivered at a world-class level.
- Help desk experience a plus.
- Strong technical proficiency.
- Excellent verbal and written skills.
- Proven ability to adapt to ever-changing environments.
Benefits:
- Great work-life balance with unlimited time off program and paid time off for volunteering.
- Comprehensive health and wellness benefits including medical, dental, and vision.
- Company-sponsored events and career development pathways.
- Transparent communication and employee recognition platform.
The estimated salary for this position is $60,000 - $80,000 per year, depending on experience. This role requires availability on weekends, working Saturday-Wednesday around the hours of 8:30-6:00 pm AZ time.
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