Spear Education Support Professional

3 weeks ago


Scottsdale, Arizona, United States Spear Education Full time
Job Overview
Spear Education is a leading provider of continuing education and support to dentists and their teams, helping them pursue great dentistry. We are seeking a highly skilled Customer Support Specialist to join our team.

The ideal candidate will have 5+ years of customer service experience, excellent technical proficiency, and strong verbal and written skills. They will be responsible for promptly and professionally responding to customers' questions/issues while maintaining high customer satisfaction and retention rates.

Key Responsibilities:
  • Handle questions, comments, and complaints regarding Spear products and services in a timely and accurate way.
  • Ensure timely and accurate resolution process and display customer-centric focus.
  • Escalate when needed to the appropriate person or department.

Requirements:
  • 5+ years of customer service experience delivered at a world-class level.
  • Help desk experience a plus.
  • Strong technical proficiency.
  • Excellent verbal and written skills.
  • Proven ability to adapt to ever-changing environments.

Benefits:
  • Great work-life balance with unlimited time off program and paid time off for volunteering.
  • Comprehensive health and wellness benefits including medical, dental, and vision.
  • Company-sponsored events and career development pathways.
  • Transparent communication and employee recognition platform.

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience. This role requires availability on weekends, working Saturday-Wednesday around the hours of 8:30-6:00 pm AZ time.

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