Client Care Specialist

1 week ago


Clarkston, Michigan, United States GNS Medical Supplies Inc Full time
Job Title: Client Advocate

We are seeking a dedicated and compassionate Client Advocate to join our team at GNS Medical Supplies Inc. As a Client Advocate, you will play a vital role in ensuring our clients receive exceptional support and care.

Key Responsibilities:
  • Work closely with clients to gather information and process authorizations for reorders.
  • Find solutions for client issues, confirm accurate reorder processing via phone and email, validate medical records, and process documents.
  • Confirm with clients that GNS has all required medical documentation for billing purposes.
  • Improve retention, upselling, & cross-selling metrics by communicating with clients via phone and email.
  • Manage inbound and outbound calls from physicians and referrals, ensuring client satisfaction and confidentiality.
  • Troubleshoot new and current client customer concerns, add new services, verify information, and explain healthcare insurance coverages.
  • Outline all required information to clients for compliance purposes to make informed decisions.
  • Resolve and document clients' complaints.
Requirements:
  • High school diploma or GED equivalent.
  • Proven customer service experience is preferred.
  • Proficient in all Microsoft Office applications.
  • Excellent management, leadership, and organizational skills.
  • Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
  • Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
  • Exceptional phone and email etiquette.
  • Ability to offer emotional support and sympathy.
  • Passion for the well-being of clients.
  • Position may require evening and weekend availability.


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