Front of House Experience Manager

7 days ago


Pittsburgh, Pennsylvania, United States Pittsburgh Cultural Trust Full time
Job Description:
As a Front of House Experience Manager at the Pittsburgh Cultural Trust, you will oversee all front of house activities at our events and venues. This full-time position requires working evenings and weekends as determined by the needs of the Trust. You will work cooperatively with theater management staff to ensure guest safety, comfort, and enjoyment while visiting Trust venues and/or attending Trust shows or events.

Key Responsibilities:
  • Schedule, train, and supervise part-time FOH staff members and volunteers.
  • Review and approve bi-weekly payrolls for all FOH part-time staff.
  • Recruit, manage, and motivate volunteers and FOH staff members.
  • Develop and implement effective training programs for new and existing FOH staff members and volunteers.

Requirements:
  • Bachelor's degree in theater arts management or a related field is preferred.
  • Minimum 5 years' experience in a fast-paced, customer-focused environment is required.
  • Experience with event coordination, volunteer management, venue management, and customer relations is required.
  • Strong working knowledge of Microsoft Office suite is required.

About Us:
The Pittsburgh Cultural Trust is an equal opportunity employer. We strive to provide a diverse and inclusive work environment. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about the arts and community engagement.

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