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Externship Program Manager

2 months ago

San Marcos, California, United States Smith Chason College Full time
Objective:

The Externship Program Manager plays a crucial role in enhancing the operational efficiency and effectiveness of the Externship Department. This position focuses on daily administrative support concerning policies, procedures, student involvement, retention, and completion objectives within a student-centered educational environment.

The primary duties of the Externship Program Manager encompass the coordination and assistance of the following: aiding the Senior Externship Advisor in placing students in externship opportunities across all Smith Chason Programs.

Requirements:
  • At least an Associate's Degree or equivalent relevant experience,
  • Strong organizational skills with the ability to prioritize tasks, manage multiple responsibilities, perform effectively under pressure, meet deadlines, and adapt to flexible work schedules.
  • Excellent communication skills to interact with high-level industry supervisors and management teams.
  • Proven ability to work independently as well as collaboratively with colleagues.
  • Capability to track, monitor, assess, and evaluate student progress and outcomes.
  • Strong motivational skills with proficiency in both oral and written communication.
  • Exceptional student customer service skills.
  • Proficient technical skills, including familiarity with various computer applications, internet research, database management, and analytical abilities.
  • Strong documentation and record-keeping skills.
  • Exhibits integrity, credibility, confidentiality, and accountability in all interactions.
  • Maintains high ethical standards and demonstrates an honest, open, and consistent approach in dealings with peers, employees, and staff.
  • Professional demeanor in all aspects of the role, including appearance, behavior, and attitude.
Reporting Structure:

Reports directly to the Senior Externship Advisor.

Key Responsibilities:
  • Facilitates and represents the Externship Department in daily operations, ensuring support for students, affiliates, regulatory compliance, and consistent service delivery.
  • Provides guidance on policies, procedures, and operational strategies concerning student services, including risk management.
  • Ensures the Externship Department regularly monitors student attendance and academic performance, recommending interventions as necessary.
  • Assists the Senior Externship Advisor in establishing new externship sites and maintaining existing affiliate agreements.
  • Collaborates closely with both the externship and education departments to ensure a positive student experience.
  • Works in conjunction with the Senior Externship Advisor and Registrar to ensure accurate and timely attendance and performance documentation.
  • Supports externship orientation sessions.
  • Maintains up-to-date knowledge of Smith Chason programs, campus resources, information systems, and institutional policies and procedures.
  • Performs additional job-related tasks as assigned by the Senior Externship Advisor.
Physical Requirements/Working Conditions:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions.

• Must be able to remain in a stationary position for extended periods.

• Capable of independently moving objects weighing up to 25 lbs.

• Adequate hand, arm, and finger dexterity to operate a computer keyboard and other office equipment, and perform repetitive tasks.

• Must possess sufficient hearing and speaking abilities to communicate effectively in person or via phone/computer.

• Ability to occasionally engage in activities that include walking, bending, squatting, and reaching.

Culture of Care:

Our Culture of Care represents our commitment to fostering a supportive environment where every student can achieve their educational and career aspirations. This approach emphasizes the importance of one-on-one relationships and understanding the complexities of students' lives. It is about creating an inclusive environment where everyone feels welcomed by:

• Fostering a sense of community in all interactions with students.

• Identifying challenges and providing assistance.

• Encouraging open dialogues for collaborative solutions.

• Holding students accountable to standards and goals that will ultimately lead to their success in their careers.

Compensation:

$24.04 per hour