Customer Payment Specialist

2 weeks ago


Hickory, North Carolina, United States City of Hickory (North Carolina) Full time

**Job Title:** Customer Service Representative I

**About the Role:**

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We are seeking a detail-oriented and organized individual to join our team as a Cashier/Collector. As a key member of our revenue collection department, you will be responsible for collecting payments from customers for various services, including water bills, dumpster rentals, parking tickets, civil citations, returned checks, water and sewer taps, bus tickets, fire permits, and cemetery plots. You will also process privilege license payments and accept customer requests for seasonal assignments.

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About City of Hickory:

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The City of Hickory is a growing community located in North Carolina. Our city offers a high quality of life, excellent schools, and a strong economy. As a part of our revenue collection team, you will play a vital role in supporting our community's growth and development.

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What We Offer:

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• Competitive salary: $45,000 - $65,000 per year, depending on experience;
• Comprehensive benefits package;
• Opportunities for professional growth and development;
• Collaborative and dynamic work environment.

**Responsibilities:**

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• Collect payments from customers for various services;
• Process privilege license payments;
• Accept customer requests for seasonal assignments;
• Maintain accurate records and reports;
• Provide excellent customer service and resolve issues promptly;
• Work effectively in a fast-paced environment;
• Meet productivity and performance standards.

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Requirements:

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• High school diploma or equivalent required;
• 1-2 years of experience in customer service or collections preferred;
• Excellent communication and interpersonal skills;
• Ability to work accurately and efficiently in a fast-paced environment;
• Strong problem-solving and analytical skills;
• Proficiency in Microsoft Office software;
• Valid driver's license (not required but a plus).

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Contact Information:

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Please submit your application, including your resume and cover letter, through our online portal. We look forward to hearing from you

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This job posting may not reflect the actual compensation, benefits, or requirements of the position.
Salary estimates are based on national averages and may vary depending on location, experience, and other factors.
Please contact us for more information about this opportunity.



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