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Event Operations Supervisor

2 months ago

Lockport, New York, United States Concord Hospitality Full time
Position Title: Event Operations Supervisor
Compensation Range: $52,000 - $65,819.55 annually

Become a Vital Part of Our Team

Are you enthusiastic about crafting exceptional experiences for attendees? Do you excel in fast-paced settings where every occasion is a chance to shine? If this resonates with you, we encourage you to step into a pivotal role within our establishment as an Event Operations Supervisor. Our gatherings, from formal receptions to corporate meetings, provide the ideal platform for your expertise. Your guidance will elevate our venue's reputation, attracting new clientele through positive referrals.

Key Responsibilities:
  • Outstanding Customer Service: Provide exemplary service to all guests, ensuring their expectations are exceeded.
  • Team Leadership: Motivate and lead your team to maintain the highest standards of service and quality.
  • Guest Engagement: Greet guests warmly and cater to their needs throughout events.
  • Clear Communication: Discuss menu selections with guests and address any inquiries they may have.
  • Collaborative Support: Assist in the delivery of food and beverages, particularly during busy periods.
  • Training and Mentorship: Educate team members on various service techniques, with thorough training provided.
  • Anticipatory Service: Foresee guest needs and oversee their dining experience to ensure satisfaction.
  • Timely and Respectful Responses: Address guest requests promptly and courteously.
  • Event Coordination: Manage the setup, execution, and breakdown of events.
  • Preparation and Hygiene: Carry out preparatory tasks for upcoming events and uphold a clean and safe service environment.
  • Professional Presentation: Maintain a polished and approachable appearance at all times.
  • Additional Responsibilities: Undertake other tasks as assigned to ensure seamless operations.
Employee Benefits:

We provide competitive salaries and a comprehensive benefits package for full-time employees, including:
  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Short-term and long-term disability options
  • 401K retirement plans
  • Tuition reimbursement
  • Discounted accommodation rates at Concord-managed properties
  • Opportunities for training and development
  • Career growth potential
Why Choose Concord?

At Concord Hospitality, we prioritize our team members by offering extensive training and development opportunities from entry-level to executive positions. Our "Associate First" philosophy promotes both personal and professional advancement. We emphasize work-life balance, inclusivity, and a dedication to delivering outstanding customer service and quality experiences.

Concord is founded on five core principles: Quality, Integrity, Community, Profitability, and FUN. Our team members proudly share our national company motto across North America: "We Are Concord". We advocate for diversity and inclusion, striving to create a "Great Place to Work for All."

Are you ready to channel your passion for service into our team? Join us in creating unforgettable experiences.