Regional Facilitator and Product Specialist

3 weeks ago

Mahwah, New Jersey, United States Polestar Full time
Job Title: Regional Facilitator and Product Trainer

About the Role:

Polestar is seeking a highly skilled and experienced Regional Facilitator and Product Trainer to join our team. As a key member of our Commercial Training team, you will be responsible for delivering high-quality training programs to our retail partners across the North American region.

Key Responsibilities:

  • Develop and deliver comprehensive training programs to enhance the knowledge and skills of our retail partners.
  • Act as a subject matter expert on all commercial-focused training and product knowledge.
  • Innovate and support the development of new curriculum content to elevate the training experience.
  • Maintain a training and travel schedule that supports our network expansion and growth within our retailer locations.
  • Monitor and report on high levels of training completion and compliance in collaboration with our regional operations teams.
  • Support events and experiential activities as a subject matter expert on all things Polestar.
  • Support the Customer Experience team with insights and trends driving customer feedback.
  • Act as a true brand ambassador, encouraging all Polestar retail staff and corporate employees to join and participate in brand trainings and education sessions.
  • Co-develop and facilitate topical webinars throughout the year to address market trends and retailer needs while promoting the growth of Polestar's sales channels.
  • Assist in the production of creative and engaging training videos and eLearning's that inspire our retail teams across all learning types.

Requirements:

  • 5+ years of experience in a similar role with a focus on consumer-facing training.
  • Previous experience working in automotive for a premium OEM highly desirable.
  • Proficient in Microsoft Office (Excel, PowerPoint, Word) and Outlook.
  • Ability to manage multiple demands of competing priority from a variety of interested parties (dealers, field staff, corporate staff).
  • Proven experience successfully formulating and delivering training programs and individual coaching sessions.
  • You understand the needs of a premium customer within a retail environment, acquired through experience with a premium OEM or retailer for a premium brand.
  • A natural at building and cultivating relationships with key stakeholders, both internal and external.
  • You are an imaginative self-starter and strive for ways to enable change.
  • Firm understanding of the key customer satisfaction and sales drivers in a premium retail industry.
  • Ability to think strategically and work tactically, with strong project skills.
  • Ability to work with and present to dealer principals.
  • Drive and determination to work in an evolving, ever-changing environment.
  • Experience with video production and virtual facilitation methods.
  • Familiarity with the electric vehicle marketplace a plus.

About Polestar:

Polestar is an electric performance brand, determined to improve the society we live in by catalyzing the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don't settle for anything less than excellence.

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