Information Technology Specialist

2 weeks ago

Detroit, Michigan, United States Flex-N-Gate Corporation Full time
Job Title: Information Technology Technician

Flex-N-Gate Corporation is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in "Automotive News." A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals.

Job Summary:

The Information Technology Technician's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution may involve the use of approved diagnostics and help tools, as well as require that the individual give hands-on help at the desktop level.

Responsibilities:
  • Administer a small, uniform site alone or assist in the administration of a larger system.
  • Perform first-level problem determination and resolution on all problems.
  • Escalate unresolved issues to the appropriate support team.
  • Software support focus within the network activity, primarily within a Microsoft Windows environment.
  • Monitor and follow-up on all outstanding issues to ensure proper and efficient resolution or to update the client as to the current status.
  • Notify appropriate management of priority problems and subsequent resolution.
  • Utilize all tools necessary to monitor servers and perform other daily duties.
  • Communicate with co-workers, management, clients, and others in a courteous and professional manner.
  • Conform with and abide by all regulations, policies, work procedures, and instructions.
  • Record, track, and document – help desk requests, problem-solving process, including all successful and unsuccessful decisions made, and brief IT members on the resolution.
  • Develop help sheets and knowledge base for future reference and end users.
  • Perform related duties consistent with the scope and intent of the position.
  • Available for support calls 24/7.
Qualifications:
  • High School Diploma or equivalent.
  • 2-4 years' work experience in a related field.
  • Certifications from accredited schools in computer systems.
  • Knowledge of basic computer hardware and applications software.
  • Strong organizational skills.
  • Strong communication skills (both verbal and written).
  • Proficiency with database applications and administration systems, specifically Microsoft Office.
  • Ability to work effectively alone and prioritize.
  • Must be a highly motivated, service, and team-oriented individual with an attention to detail.
  • Enthusiasm for challenge and new initiatives are prerequisites.
  • Strong analytical ability.
  • Troubleshooting ability is required.
  • Strong decision-making and problem-solving skills.
  • Demonstrated good internal customer service skills.
  • Proven good presentation skills.
  • Good presentation skills.
  • Ability to manage multiple projects.
  • Detail-oriented.
  • Physical ability to lift 60lbs.
  • Travel as necessary.
  • Manual dexterity required to use desktop computer and peripherals.
  • Overtime as required.
Benefits:
  • Medical, dental, prescription, vision, life, and disability insurance; and a flexible spending account.
  • 401(k) retirement savings plan with company match.
  • Extensive safety training, new hire orientation, continuous learning, and development programs, and tuition reimbursement.
  • Paid holidays and vacation time.

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